Your satisfaction matters to us. Because our products are food items, some rules protect the freshness and safety of everyone’s order — please read the policy below.
Report any issue within 48 hours of delivery so we can put it right quickly.
Damaged, incorrect or spoiled items are replaced at no cost to you.
Where a replacement isn’t possible, we refund you promptly to your original method.
What can be returned
As a food business we can only accept returns where there is a genuine problem with the order. We will happily replace or refund items that are:
- Damaged or leaking on arrival.
- Incorrect — not what you ordered.
- Spoiled, stale or past their best-before date on delivery.
- Missing from your parcel.
What we cannot accept
- Opened or partially consumed packs (for hygiene and food-safety reasons).
- Change-of-mind returns once a sealed food item has been opened.
- Personalised or custom gift packs, unless they arrive faulty.
- Issues reported more than 48 hours after delivery.
How to request a return or refund
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1
Get in touch within 48 hours
Contact us with your order number and a photo of the item.
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2
We review it
Our team confirms the resolution — replacement or refund — usually the same day.
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3
You’re sorted
Replacements are dispatched free; refunds reach you within 5–7 working days.